Cookie Policy
Cookies? Yes, Please.
The Digital Kind. Not the Chocolate Chip Kind.
The Intro
At Synrgy Hub (Pty) Ltd. (“Synrgy”, “we”, “our”, “us”), we use cookies to help our website work properly, feel smoother, and respond a little smarter to you.
Sadly, these aren’t the warm, gooey chocolate chip kind. You can’t dunk them in coffee. But they do make everything click quietly behind the scenes.
This Cookie Policy explains what cookies are, how we use them, what types we use, and how you stay in control. It works alongside our Privacy Policy, which explains how we handle personal information in more detail.
For more detail on how we process personal information beyond cookies, please refer to our Privacy Policy.
Let’s unpack it.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They store tiny bits of information that help websites remember things about your visit.
For example:
- Keeping you logged in
- Remembering your preferences
- Understanding how visitors move through the site
- Helping us improve performance
- Showing content that’s more relevant
They don’t give us access to your laptop, phone, secret spreadsheets, or Spotify playlists. They simply help our digital environment function properly.
In some cases, cookies may process personal information. When they do, we handle that information in line with POPIA and our Privacy Policy.
The Types of Cookies We Use
Different cookies. Different jobs. All working quietly in the background.
Essential Cookies
The behind-the-scenes heroes.
Without these, parts of the website simply wouldn’t work.
They support:
- Security
- Session management
- Navigation
- Form submissions
- Stability and performance
These are necessary for the website to function properly. Because of that, they don’t require consent.
Performance & Analytics Cookies
The “how’s it going?” cookies.
These help us understand how people use our site.
Things like:
- Which pages are visited
- How long people stay
- What gets clicked
- Where traffic comes from
The data is typically aggregated or anonymised and helps us improve usability and performance.
Where required by law, we’ll ask for your consent before enabling these.
Functionality Cookies
The memory-makers.
These remember your choices, like:
- Language preferences
- Region settings
- Display or theme preferences
- Previously entered information
They make your experience smoother and less repetitive.
Depending on how they’re used, these may require your consent.
Targeting & Marketing Cookies
The relevance crew.
These may help:
- Show you ads that are more relevant
- Measure campaign effectiveness
- Avoid showing you the same ad repeatedly
- Track interactions across websites
These cookies are only activated with your consent. Always.
And you can change your mind whenever you want.
First-Party vs Third-Party Cookies
First-Party Cookies
These are set directly by Synrgy’s website.
Third-Party Cookies
Sometimes we work with trusted partners such as:
- Analytics providers
- Advertising platforms
- Social media platforms
- Embedded services
They may place cookies through our website. They operate under their own privacy policies, and we encourage you to review those if you’d like more detail.
We aim to work only with providers who take data protection seriously and align with applicable data protection standards.
How Long Do Cookies Stick Around?
Session Cookies
Some cookies are short-term.
They disappear when you close your browser.
Persistent Cookies
Others hang around a bit longer.
They stay for a defined period or until you delete them manually. How long depends on the cookie and what it’s meant to do.
The Legal Bit
Short and Clear.
Under POPIA and other applicable data protection laws:
- Essential cookies are used because we have a legitimate interest in running a secure and functional website.
- Analytics, functionality, and marketing cookies are used based on your consent where required by law.
You can withdraw consent at any time. No awkwardness. No drama.
Withdrawing consent does not affect processing that took place before your withdrawal.
You’re in Control
You can manage cookies in a few ways:
- Through our website’s cookie banner or preference settings
- Through your browser settings
Most browsers allow you to:
- View stored cookies
- Delete them
- Block certain categories
- Set rules for future visits
Just a heads up: disabling essential cookies may affect how the site works. Some features may misbehave.
We won’t take it personally. The website might.
Updates to This Policy
Tech Changes. Browsers Change. Businesses Grow.
If we update this Cookie Policy, we’ll adjust the “Last Updated” date below. If anything major changes, we’ll communicate it clearly on our website.
Let’s Talk
Questions about Cookies or Privacy?
If we update this Cookie Policy, we’ll adjust the “Last Updated” date below. If anything major changes, we’ll communicate it clearly on our website.
Synrgy Hub (Pty) Ltd.
hello@synrgy.co.za
Phone : 010 271 1722
444 Ann Road | Poortview AH | Roodepoort | 1724