Privacy Policy
Privacy? Absolutely.
The Responsible Kind. Not the “We’ll Figure It Out Later” Kind.
The Intro
At Synrgy Hub (Pty) Ltd (“Synrgy”, “we”, “our”, “us”), your personal information is not a side note. It’s something we treat with intention, respect and a healthy dose of responsibility.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.
Short version?
We only collect what we need. We protect it properly. And we don’t sell it. Ever.
This policy works alongside our Cookie Policy, which explains how tracking technologies work on our website.
Let’s unpack it.
Who We Are
Synrgy Hub (Pty) Ltd is the responsible party for the personal information we collect and process.
For the purposes of the Protection of Personal Information Act, 2013 (“POPIA”), Synrgy Hub (Pty) Ltd acts as the “Responsible Party”.
If you ever have questions about your data, your rights, or how we handle information, you can contact us directly:
hello@synrgy.co.za
Phone : 010 271 1722
444 Ann Road | Poortview AH | Roodepoort | 1724
We’re not hiding behind a ticketing wall. Just email us.
What We Collect
Different information. Different reasons. All purposeful.
Information You Share With Us
When you:
- Fill in a form
- Send us an email
- Request a quote
- Sign up for a service
- Work with us on a project
You may provide:
- Your name
- Company details
- Email address
- Phone number
- Physical or billing address
- Payment information
- Project or business information
- Any information included in your communication
If you choose to share it, we treat it carefully.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Device and browser type
- Pages visited
- Time spent on the site
Referring source
This helps us:
- Improve performance
- Monitor security
- Understand user behaviour
- Optimise the experience
This information is typically aggregated and does not directly identify you. Where it can be linked to an identifiable individual, it will be treated as personal information in accordance with POPIA.
Why We Collect It
- Delivering services
- Managing contracts and agreements
- Sending invoices and processing payments
- Communicating about projects
- Improving our website and services
- Sending updates or marketing (only where you’ve consented)
- You may opt out of marketing communications at any time.
- Protecting our systems and preventing fraud
- Complying with legal or regulatory obligations
The Legal Bit
Clear and Calm.
Under POPIA, we process personal information where:
- You have given consent
- Processing is necessary for a contract
- We are legally required to do so
- It protects your legitimate interests
- It supports our legitimate business interests, provided your rights are respected
If we ever want to process your information for a new purpose, we’ll either ensure it’s legally compatible or obtain your consent first.
Working With Trusted Partners
To deliver our services, we sometimes work with trusted third parties, such as:
- Cloud hosting providers
- Payment processors
- Email platforms
- Analytics providers
- Infrastructure and IT partners
When we share information with these partners:
- It’s limited to what’s necessary
- They are contractually required to protect it
- They must comply with applicable data protection laws
We only work with providers who take privacy seriously.
Disclosure of Information
We may share personal information:
- With service providers helping us deliver services
- With partners involved in your project
- When required by law, regulation or court order
- To protect our rights or prevent fraud
- In the event of a business restructuring, merger or acquisition
We may also use anonymised, aggregated information for reporting or analytics.
Other than that, we don’t share your personal information without your consent.
Cross-Border Transfers
Some of our service providers may store data outside South Africa.
If that happens, we ensure:
- Adequate data protection safeguards are in place; or
- The transfer complies with POPIA requirements
By using our services, you acknowledge that such transfers may occur where necessary.
Where your information needs to move across borders, we don’t just send it and hope for the best. We make sure the right legal and contractual protections are in place first, so your data stays properly safeguarded wherever it’s stored.
How Long We Keep Your Information
We keep personal information only for as long as necessary to:
- Deliver services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When it’s no longer required, we securely delete or anonymise it.
No digital clutter.
Your Rights Under POPIA
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion where legally permissible
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
- Information Regulator (South Africa): https://www.justice.gov.za/inforeg/
Accuracy Matters
We take reasonable steps to keep your information accurate and up to date.
If something looks wrong, outdated, or incomplete, let us know and we’ll fix it.
Simple as that.
Security Safeguards
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or destruction
- Unlawful processing
- Disclosure
This includes:
- Secure hosting environments
- Access controls
- Encryption where appropriate
- Ongoing monitoring and risk assessment
No system is 100% immune to risk. But we design ours carefully.
If Something Goes Wrong
If a data breach occurs that affects your personal information, we will:
- Contain the issue
- Investigate the cause
- Notify affected individuals where required
- Notify the Information Regulator if applicable
Transparency matters.
Updates to This Policy
Laws evolve. Technology evolves. Businesses grow.
If we update this Privacy Policy, we’ll adjust the “Last Updated” date below and communicate any material changes clearly on our website.
Your continued use of our website or services after updates means you accept the revised policy.
Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa.
Let’s Talk
Privacy Questions? Concerns? Clarifications?
We’re always open to a proper conversation.
Synrgy Hub (Pty) Ltd.
hello@synrgy.co.za
Phone : 010 271 1722
444 Ann Road | Poortview AH | Roodepoort | 1724